Hello,
We have free App for SharePoint Online. Some our customers have problems with the installation. After install they see an issue with obtaining a license which should be free.
"Everything is fine, bur we had a small problem getting your license. Please go back to the SharePoint store to get this app again and you won't be charget for it."
See the screen:
How can we resolve the issue?
Thank you!
Our App: "Resource Reservation"
https://store.office.com/resource-reservation-WA104276770.aspx