At our church we get Internet through our local telephone company, and it includes Office 365 with 1 TB storage. It was a struggle to get it set up as the phone company "help" people were not. (I finally figured it out myself.) I now have all 3 our church computers set up. If I try to use the OneDrive app, when I put in our account it comes back and tells me the account does not exist. This is a business account. I have to get there through portal.office.com. Then the OneDrive icon shows up, and tells me everything is up to date.<o:p></o:p>
On 2 computers the folders show up on OneDrive with files in them. On the other one, only the folders show up - no files in the folders. The ones with the files in them do not update, however – I have to manually drag new files over.<o:p></o:p>
I have done the "sync" and if I hover the mouse over the icon it tells me everything is up-to-date. I have the latest version of OneDrive and all updates on all computers, and all are running Windows 10 Professional. I do not have Office 365 set up on any of these, I am just using the cloud storage. I reboot all computers once a week, and then the OneDrive icon does not show up, so I have to go through portal.office.com all over again to start it. (If the computers reboot overnight with updates I have to go to portal.office.com too.) I have the same service at home, and the same problem - only the folders show up. I have either Office 2010 or Office 2013 on all computers, depending on the user's preferences - but like I said, no Office 365 on any of them. My users do not want to upgrade Office - they prefer the user interface of Office 2010 PowerPoint. I managed to get a couple to use Office 2013, but they would prefer I go back to 2010, so going to 365 is not an option. I would like to end up with files in all folders, and a way to update the cloud. I can do this manually once a week if necessary, but I would prefer it to happen automatically.<o:p></o:p>
I am a webmaster for several websites, ran a help desk at a large refinery, and currently supply and maintain the computers and network at our church, as well as several computers of my own and many friend's computers - so I am fairly well acquainted with computers, setup, and networking. I previously had a cloud backup service and had no problems like this with it, but unfortunately they went out of business. <o:p></o:p>